Privacy Policy

Information we may collect

• Instagram username and profile information when users message Nine Roots Organic.
• Instagram message content when users contact us with questions, support requests, or order interest.
• Name, phone number, city, delivery address, quantity, and order details when users place an order.
• Support messages and delivery-related information needed to confirm, prepare, and manage orders.

How we use information

• Reply to Instagram messages and customer questions.
• Process cash-on-delivery orders.
• Provide customer support before and after an order.
• Manage delivery, confirmation calls, and delivery-related communication.
• Improve our service and communicate about customer requests.

Website analytics and unfinished order support

The website may track anonymous behavior events such as page views, traffic source, device type, selected city, form starts, validation errors, and order completion. These analytics events do not include full name, phone number, full delivery address, notes, or typed customer messages.

If a customer agrees in the order form, Nine Roots may save unfinished order details such as name, phone number, city, delivery address, quantity, and note. We may use these details to contact the customer by WhatsApp or phone to help complete, support, or confirm the order.

Customers can request correction or deletion of their Nine Roots data by contacting sitar2information@gmail.com or WhatsApp 0614458622.

No sale of personal data

We do not sell personal data. We only use customer information for customer service, order processing, delivery, and communication related to customer requests.

Sharing for order and delivery support

Delivery details may be shared only with people or delivery partners needed to confirm, prepare, or deliver an order. We do not use customer information for unrelated third-party sales.

Data deletion requests

Users can request correction or deletion of their Nine Roots data by contacting sitar2information@gmail.com or WhatsApp 0614458622.

Contact

For privacy questions, contact us by email at sitar2information@gmail.com or by WhatsApp at 0614458622.